At Voguegent, operated by Neotechblend Private Limited, we’re committed to delivering a smooth and dependable shopping experience from start to finish. We understand that sometimes plans change, and you may need to cancel an order. This policy explains when and how you can cancel an order, along with what to expect in terms of refunds.  

Who This Policy Applies To  

In this policy, “we,” “us,” and “our” refer to Neotechblend Private Limited, while “you” and “your” refer to our valued customers placing orders through Voguegent. By making a purchase, you agree to the terms laid out here, so we recommend reviewing this policy before placing or cancelling an order.  

When Can You Cancel Your Order?  

You can cancel your order only if it hasn’t moved into the processing or shipping stage. If the order is still in the early phase, you're good to go!  

However, please keep in mind:  

• Customized or personalized items can't be canceled once production has begun.  
• To check your order status, simply log into your account or contact our support team.
   

If your order is already packed or handed over to the delivery partner, cancellation won't be possible. In such cases, we’ll try to help with alternative solutions if available.  

When Should You Submit a Cancellation Request?  

To ensure a smooth cancellation:  

• Submit your request before the packaging or shipping begins.  
• Once the shipping process is underway, the order is no longer eligible for cancellation.
   

During high-volume periods like holidays or major sales, the window for cancellation may vary. Any exceptions will be clearly noted at checkout.  

How to Cancel an Order  

Canceling your order is simple! Here’s how: 

• Log into your Voguegent account.  
• Head to the ‘Orders’ section.  
• Select the order you want to cancel.  
• Click ‘Cancel’ and follow the on-screen instructions.
   

If you face any difficulties during this process, feel free to contact our customer support team for help.  

What Happens After You Cancel?  

Once your cancellation is confirmed and approved: 

• Your refund will be issued to the original payment method you used.  
• It generally takes 5 to 7 business days for the refund to reflect, depending on your bank or payment provider.  
• We’ll also send you an email confirmation once the refund has been initiated.
   

If the refund takes longer than expected, please reach out to our support team for assistance.  

Orders That Cannot Be Canceled  

We’re unable to cancel orders under the following conditions: 

• Customized or made-to-order items once production has started.  
• Orders that have already entered the packaging or dispatch phase.  
• Items marked as final sale or non-cancellable during the purchase process.  

Policy Updates  

Neotechblend Private Limited reserves the right to update this policy at any time, without prior notice. If an order appears suspicious or violates our terms, we may cancel it at our discretion. The most recent version of this policy, as published on our website, will apply in case of any discrepancies.  

Still Have Questions?  

We’re here to help! If you need more information or assistance with cancellations, please don’t hesitate to reach out to us at Neotechblendprivatelimited@gmail.com. Your satisfaction is important to us, and we’ll do our best to ensure your shopping experience stays fair, simple, and transparent.